Even though they are part of Baptist I rather give birth at Baptist Hospital at Kendall that at South Miami Hospital.
I've been to five hospitals in the greater Miami area; three were to the ER, one being many years ago, and that was to Jackson. I would have given them a ZERO, if that were possible, if only for the flagrant disregard of one human towards another, especially when distressed, or in pain. South Miami/Baptist is at the other end of the spectrum. I mention this only to give some comparison.
This place is the poorest excuse for a medical institution. You are better off going to Memorial Hospital or another well established medical facility where their staff had a reputation for customer service. STAY AWAY FROM NICOLE THE EMERGENCY ROOM SUPERVISOR!!!! Absolutely the rudest professional I have ever come across. She will get her director involved, and switch up her approach towards you so that she seems she is in the right. If you ask how many people are in front of you, they will tell you they cannot answer you, though they gave you an answer one hour before. Also they will make smart remarks, such as " that is what we are here for", mocking their patients in pain. While I was in the waiting room, A patient was choking and crying claiming they were in pain, and each and everyone of the staff members just sat and watched until a patient complaint, saying "aren't you going to do something, this is inhumane" which at that point, the medical staff finally saw it fit to ask him if there was something that they can do . Lastly, the reviews about the wait times is no exaggeration. You will be waiting a while, as they just do not have man power. There are only a couple of doctors working in the whole emergency room. At that point, Urgent Care or a facility like this would be your best bet. Absolutely stay away from this medical institution if you can, and if you cannot, the best of luck to you ! Again, stay away from NICOLE the Emergency Room Supervisor! Stay blessed!
There are a lot of people who feel entitled, and there are those who find fault with anything or anyone. Those are not reviews. If the person at the front desk wasn't the friendliest, fine, ask to speak with someone else. I, personally, care more about how the doctors and technicians deal with me; do they listen to my concerns, do they follow all the steps for higiene, for my privacy and safe treatment, etc.? Are they dismissive? Separately, was I, the patient, being proactive? If there was a delay, I would ask.
I've been to their ER on 2 occasions-this year and two years ago. The service and attention were, for the most part, excellent. If only 1 or 2 out of a crew of 10-12 people involved in my care were just average (personality-wise, not with their work), I think that is not bad at all; the majority were attentive (and friendly). There was a lot of waiting, however, mostly between tests. That would put it to 4 1/2 stars, but that's not an option here.
Also the nurses and doctors at Baptist Hospital Kendall are way more understanding to the patient's needs after birth.
South Miami Hospital has visiting hours that do not accommodate to family members. No bonding time between the mother and the baby. They take the baby away too fast after birth.
For the reviewers writing really negative reviews, I don't know what they experienced; I wasn't there, and there is no way to make any comparisons. The ER is not for headaches or for minor issues--yes, I've heard of people using the ER like that, in some situations because they may not have insurance. If you go to the ER with something minor, expect a long stay--at any hospital. Most likely there will be a wait anyway, unless you have an obvious emergency, as a hospital deals with all sorts of situations on any given day. I don't know if any of the people giving these not only low ratings and really unpleasant words might have had some unreasonable expectations.
The worst ER I’ve ever seen!! Over 4 hours in the waiting room, we decided to leave after witnessing an altercation of somebody else that was waiting for more than 5 hours. Every single person in that room was mad and tired of waiting!! Is incredible how the level of urgency did not matter to this people.
If you need a blanket or a comfortable chair for a family member, see if you can be accommodated. If something makes you uncomfortable or seems odd, don't sit in silence expecting others to read your mind. Accidents and/or mistakes can and do happen, anywhere.
Best care possible. An easy 5 stars.
The food menu is limited.
There was room for improvement, mostly with the waiting--overall, and one of the initial people to see me, but I did not experience any disrespectful or nasty behavior, which is more than I can say about visits to CVS,Target, or the post office, for example. A hospital should be held to higher standards, of course, as well. After my visit two years ago, I went back at a later date to thank the head nurse of that shift.
Don’t put your love one or yourself thru this pain, just don’t go to this hospital...
The more info given, chances are the reviewer took more time and effort to think it through. Good or bad, there should be supporting evidence.
Consider what the review says. Are there statements of experience, including specific, descriptive details, or are they just generic words? For example, statements like "The nurses were all rude," "No one listened to me," or even "Great hospital!" do not tell me much. They may have had a negative (or positive) experience, but if no details are given, I tend to discount those 'reviews'.
Perfection does not exist in the man-made world. This hospital's ER was very efficient on the two times I went, though. What's important to me is that what I received was professional, kind, and considerate care. I took down all the names of the people involved in my care-not necessary, of course, but this way if something isn't right, I know who/what to mention.
South Miami Hospital is a US Hospital based in South Miami, Florida. South Miami Hospital is located at 6200 SW 73rd St, South Miami, FL 33143, USA.
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